Our Policies
How to reach us, and the terms for bookings, orders and wholesale.
How to Reach Us
Product Orders & Support
Retail & wholesale orders, shipping, tracking, returns & order support. Product orders only — not for hair bookings.
Hair Bookings & Appointments
1430 Flatbush Avenue, Brooklyn, NY 11210. Salon phone & address are for hair-service bookings only.
We do not accept product, order, or booking inquiries through social-media messages or DMs. Please use the contact method that matches your need.
Salon Booking & Appointment Policy
$50 Booking Deposit. A $50 deposit is required for all hair-service appointments to secure your booking. Your appointment is not confirmed until the deposit is received, and it applies toward your service total. Cancellations or reschedules require at least 24 hours' notice; late cancellations, reschedules and no-shows forfeit the $50 deposit, and a new $50 deposit is required to rebook.
Late arrivals & service changes. Please book the exact service you intend to receive and review the preparation requirements listed with it. Significant same-day changes may not be possible if additional time is required, and pricing may change with added hair, length, size or upgrades.
Booking contact — hair clients only: Phone (718) 773-7322 · 1430 Flatbush Avenue, Brooklyn, NY 11210. The product-order email is not used for hair bookings, and social-media messages should not be used to make or manage salon appointments.
Shipping, Returns & Order Policy
Product customer support. For product orders, shipping, tracking, returns, refunds, damaged items and delivery concerns, email aaysalon2008@gmail.com — product orders only, not for hair bookings.
Order processing. Please allow 2–7 business days for processing (Mon–Fri, excluding major U.S. holidays) after payment is confirmed.
Shipping. We do not currently offer free shipping; charges are calculated at checkout and vary by destination, weight and method.
Tracking, address & changes. Tracking is sent once shipped. Customers are responsible for a complete, accurate address. To change or cancel, email us as soon as possible — once fulfillment begins, changes may not be possible.
Delivered packages. If tracking shows delivered but you can't locate it, check your delivery areas, verify your address and contact the carrier. A package confirmed delivered does not automatically qualify for a refund or replacement.
Wholesale Order & Shipping Policy
Contact. For all product customers (retail & wholesale), email aaysalon2008@gmail.com. The salon phone, address and social-media messages are not used for product sales or support.
Eligibility. Ready-to-sell wholesale orders have a $500 minimum. Natural Herbal Peppermint Growth Oil (2 oz) and Peppermint Growth Grease (4 oz) at $15 per unit. The 1-gallon / 128 fl oz size is $750 per gallon (up to ~64 two-ounce fills; bottles, caps and labels not included).
Shipping (continental U.S.). 1 gallon $25 · 2 gallons $40 · 3 gallons $50 · 4+ gallons free. Additional charges may apply to Alaska, Hawaii and non-contiguous destinations.
ALL WHOLESALE SALES ARE FINAL. Due to the nature and volume of wholesale purchases, no returns, refunds or exchanges are accepted except where required by law or when an order is fulfilled incorrectly by us. Bottles, caps and retail labels are not included.
Reseller responsibilities. Buyers are responsible for their own resale pricing, packaging, labels, listings, licenses, taxes and compliance. Any suggested retail price, yield or margin is an estimate only and not a guarantee.